Refund, Return & Cancellation Policy

Last Updated: 2025

At Elegant India, we want you to have a smooth and delightful shopping experience. If something isn't right, we offer a **7-day return & exchange window** with easy pickup service.

1. 7-Day Return & Exchange Window

You may request a return or exchange within 7 days from the date of delivery. Returns after 7 days cannot be accepted.

2. Eligibility for Returns

  • Product must be unused and in original condition
  • Tags and packaging must be intact
  • No damage, stains, perfume smell, or alterations
  • Accessories must be returned (if applicable)

3. Non-Returnable Items

  • Innerwear, lingerie, nightwear
  • Beauty & personal care products
  • Custom or made-to-order items
  • Seasonal sale / clearance items

4. Refunds

Once we receive your returned item, we will inspect it and initiate your refund within 5–7 business days to your original payment method.

5. Exchanges

Exchanges depend on stock availability. If the requested product is unavailable, a refund will be issued instead.

6. Cancellation Policy

Orders can be cancelled **only before shipping**. Once shipped, cancellation is not possible, and the return window applies.

7. How to Request a Return or Exchange

  1. Email your order ID to support@elegantindia.store
  2. Share photos/videos of the product if damaged/incorrect
  3. Our team will verify eligibility within 24–48 hours
  4. Pickup will be arranged or self-ship instructions will be provided

Frequently Asked Questions

What is your return policy?

You can return your product within 7 days of delivery if it meets eligibility criteria.

How do I initiate a return?

Email us at support@elegantindia.store with your order ID.

What if the product is damaged?

Please share clear photos/videos within 24 hours of delivery for priority support.

Do you offer exchanges?

Yes. Exchange is available for size or product change based on stock availability.

Can I cancel my order?

Orders can be cancelled only before they are shipped.

How long will my refund take?

Refunds are processed within 5–7 working days after inspection.

Refund method?

Refund will be issued to the original payment method (UPI / Wallet / Bank / Card).

Need Help?

📧 Email: support@elegantindia.store

📍 Address: Elegant India, India